Joyce Somerville
Instructional Designer
Joyce Somerville M. Ed.
About Me
Experienced Corporate Trainer / Instructional Designer with 17+ years in the telecommunications industry. An extremely motivated, high energy and detail-oriented professional with excellent interpersonal skills. Skilled in creating end-user content, employee communications, employee learning, and employee engagement. A “team-player” but also completely comfortable working autonomously. Constantly looking for ways to create a future-focused culture, mentoring and helping to develop others.
- Location Atlanta, USA
- e-mail joyce.somerville00@gmail.com
- Phone (609) 418-0628
What I Do
Who Have I Worked For
Resume
Education
Master of Education
Western Governors UniversityInstructional Design
This graduate program provided me with the invaluable skills needed to implement effective Instructional Design. I studied the A.D.D.I.E. model for analyzing, designing, and executing on training needs within the business and most of all I learned the invaluable skill of collaboration with employees and leaders all levels of the business.
Bachelor of Science
Western Governors UniversityHuman Resource Management
I learned the vital tenets of Human Resources as a graduate of this bachelor’s program. Including, but not limited to, Business Communication, Project management, Employment Law, and Training & Development. All valuable skills that I am able to use in any HR role.
Experience
2022 - Current
Cox EnterprisesLearning & Development Sr. Analyst
I collaborate with enterprise and division-level content owners to provide timely information for the HR Community, Leaders and the Employee population accross the enterprise. Along with my team, we deliver critical updates and information as well as manage a SharePoint for HR Professionals.
2020 - 2022
Cox CommunicationsHRTS Analyst II, HR Enablement
In this role, I function as the technical writer/author and administrator of an employee knowledgebase for Human Resource content. This knowledgebase provides the source material for an employee and leader-facing chatbot that averages 90%+ (percent) satisfactory response rate. I design consistent brand-conscious HR content to be searched and consumed by the employee population.
2016 - 2020
Comcast BusinessSupervisor, Business Support Center (Training)
My responsibilities in this role included creating curriculum, end user content and both web-based and in-person training. Working with my team is of utmost importance as we together supported 7 different roles and 300+ people. We offered classroom training, virtual training and remediation for both new hire employees and seasoned employees.
2006 - 2016
Comcast CorporationVarious Roles within Comcast Corporation
I had the privilege of working in a variety of roles during my nearly 15-year tenure with Comcast Corporation. I began in a front-line role as a Customer Account Executive and worked with my peers and leaders to grow into the role of Business Trainer. While in each role I always had a keen sense of collaboration and partnership. I used these skills to assist and mentor my peers and worked as a subject matter expert to support the business.
Technical Skills
MS PowerPoint
Figma
Articulate
HTML/CSS
Adobe Suite
Soft Skills
Training
Leadership
Facilitation
Cross-Functional Collaboration
Mentoring
Knowledges
- Change Management
- Project Management
- Communication
- Flexibility
- Public Speaking
- Collaboration
- Problem-Solving
- Networking
- Mentoring
- Strategic Planning
- Knowledge Management
Certificates
Certified Change Practicioner
Comptia Project+
Portfolio
Testimonials
Fun Facts
Experience
8+ Over 8 years of Training, Development and Adult Learning experience.Knowledge Articles
300+ Writing and managing over 300 employee and leader facing knowledgebase articles.Users
1000's Thousands of employees positively impacted by learning content available.Testimonials
Hiring Joyce has been the best decision I've made in my 20+ years of managing teams. The tools and knowledge she has gained she applies to her role with a diligent and deliberate attention to details to ensure whatever she is working on or creating is of exceptional quality. What she doesn't know... she takes the initiative to study and learn as she sees the value of being a well rounded professional and is a sponge for knowledge. If I know Joyce is involved with a project or list of tasks, I know I don't have to worry about it. She will ensure it gets done not just "right", but with an impressive quality... Joyce is hands down an irreplaceable asset to any team that is lucky to have her. I just hope by recommending her here that she doesn't leave us... nothing would be the same without her.
I have known Joyce for several years, both as a teammate and a friend and I continue to be amazed at her versatility, creativity, and “can do” spirit. Joyce is a fantastic listener, she is attentive, knowledgeable, and intuitive. She brought of a wealth of knowledge and experience when she joined us but has taken her skills to the next level through her passion for her work and drive for continuous growth. Joyce sets a high example of self-motivation and determination to learn all she can to help her make her work products even better. Coupled with her high work-ethic and uncompromising dependability, she is an incredible asset to our CCI HR organization.
It's so rare that you come across such a talented individual as Joyce. I've known Joyce for a while and actually had the pleasure of managing her for 3 years. Over the past 3 years, Joyce has moved the business forward with her exceptional training technique and creativity centered around understanding how people learn and receive information. Joyce's flexibility shows her willingness to change pace instantaneously. Joyce continues to stay focused on our core principles and company goals. Joyce has proven her leadership ability over the years. She's a natural born leader and enthusiast. Joyce's next employer would be lucky to have her.
I first met Joyce several years ago at Mika Brzezinski’s (cohost of MSNBC’s Morning Joe) Know Your Value (KYV) Conference.
Joyce won Comcast’s highly competitive KYV award which included attendance at Mika’s conference. Joyce had been successfully advancing her career ever since. She understands that to get ahead, you need to be a giver, not a taker. She continuously strives to create more value for her boss, her team and Comcast. She is a continuous learner. I love her cheerful, generous, fearless spirit and the way she brings out the best in others. I highly recommend her.
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